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How to Manage Anger & Violence in the Workplace


DAY 1:  Preparation & Planning

  • the anger management process
  • better communications
  • developing a policy and program
  • risk assessment
  • hiring practices
  • workplace design
  • workplace practices and procedures
  • security systems and personnel
  • training programs

DAY 2: Dealing with Incidents

  • developing emergency response plans
  • developing a threat response process
  • the immediate response
  • consulting with the experts
  • gathering and re-evaluation information
  • communicating incidents and threats
  • risk level analysis
  • analyzing the impact/incident debriefing

 

 

Later Event: May 17
WORD Essentials